Once we receive your message regarding your refund request, our team will ask for more information (#LOT Number, pictures of the bar/box, etc...) in order to investigate your request. After the investigation has been done, we'll arrive at a decision

Once we receive your message regarding your refund request, our team will ask for more information (#LOT Number, pictures of the bar/box,&#xA0;etc...) in order to investigate your request. After the investigation has been done, we&apos;ll arrive at a decision regarding your refund request, and you&#x2019;ll be informed via email whether your refund has been approved or denied.If your refund request is approved &#x2013; A credit will be applied to your original method of payment (such as your credit card) within 7&#x2013;10 business days. (Note: The exact timing of when the refund appears in your account may vary depending on your payment provider.)

Refunds

If you haven’t received your refund yet, don’t worry. Here are a few steps you can take to check its status:. Check your bank account again.Sometimes refunds can take a little while to appear. Contact your credit card company.It may take some time be

If you haven&#x2019;t received your refund yet, don&#x2019;t worry. Here are a few steps you can take to check its status:<ol data-start="215" data-end="575"><li data-start="215" data-end="312">Check your bank account again. Sometimes refunds can take a little while to appear.</li><li data-start="314" data-end="440">Contact your credit card company. It may take some time before your refund is officially posted to your account.</li><li data-start="442" data-end="575">Reach out to your bank. There&#x2019;s often a processing period before a refund is completed and reflected on your statement.</li></ol>If you&#x2019;ve completed all these steps and still haven&#x2019;t received your refund, please contact us at pj.ebadi<a data-start="676" data-end="702" rel="noopener">@kizeconcepts.com</a> so we can look into it for you.

Late or Missing Refunds

We only offer exchanges for items that are defective or damaged. If you received a faulty item and need to exchange it for the same product, please follow these steps:. Contact us at pj.ebadi@kizeconcepts.com to request an exchange. We’ll notify you

We only offer exchanges for items that are defective or damaged. If you received a faulty item and need to exchange it for the same product, please follow these steps:<ul data-start="267" data-end="486"><li data-start="267" data-end="344">Contact us at pj.ebadi<a data-start="290" data-end="316" rel="noopener">@kizeconcepts.com</a> to request an exchange.</li></ul>We&#x2019;ll notify you by email.

Shipping & Returns

Refunds

Late or Missing Refunds

Exchanges